RISKDOC4.DOC

OFFICER RISK=20 ASSESSMENT ANALYSIS AND MITIGATION STRATEGY=20 Carrier = Safety &=20 Enforcement Branch Response
Issues/Risks=20 Identified by Consultant	Type of=20 Risk	Mitigation Measure or=20 Action Recommended by Consultant	Status
Initiate Employee Assistance = Program=20 staffed by law enforcement personnel.	Physical Psychological	Provincial Trainer research, = design,=20 write support, policy statements to demonstrate active = support for=20 E. A. Program	MTO already has a = comprehensive E.A.P.=20 program in place with all services available 24 hrs/day, 7 = days/week=20 at all locations.=20 MTO=E2=80=99s program is = identical to that used=20 by MNR. OPP have now moved to a generic EAP service=20 provider. Threat/assault/confrontation = will be=20 defined and a detailed mandatory reporting process including = management responsibilities for E.P. Guide will be=20 developed. The Injury/Illness form will = be reviewed=20 for enforcement suitability. Post-incident debriefing = sessions will be=20 introduced.
		Provide operational management = with=20 training/direction to support E.A.P.	Area Enforcement Coordinators = /Managers=20 to ensure E.A.P. literature is available at all work = locations.=20
		MTO create policy making = debriefing=20 exercises mandatory and non-blame.	CSEB to develop = policy/procedures for=20 inclusion in the E.P.Guide to support mandatory = post-incident=20 debriefings.
		Managers & EAP personnel = be trained=20 in debriefings.	CSEB Supports the development = of=20 guidelines in the E.P. Guide to assist Managers/Coordinators = in the=20 post-incident debriefing process.
			The E.A.P. service provider = will remain=20 responsible for dealing with employees=E2=80=99 post = incidence stress.=20 Managers will encourage staff to utilize these services when = required.
Employee Assistance Program=20 Contd		Provide mandatory operational = law=20 enforcement management/supervisory training with required=20 performance stds and competency testing.	This recommendation has no = correlation=20 to E.A.P. risks.
		Management/supervisors must be = supplied=20 with supportive written policy outlining direction on how = this is to=20 be accomplished.	The role of = management/supervisors will=20 be clearly articulated in the Incident Reporting procedure = of the=20 Enforcement Procedures Guide.
Officer status		Define authorities &=20 responsibilities of TEO under statute law as a peace=20 officer.	Officer authorities and = responsibilities=20 under statute law are in keeping with core business = activities.=20
		Develop policy & train all = affected=20 personnel. Ensure policy is kept current and adhered to. = Conformance=20 should be included in performance evaluations.	Current training program = adequately=20 addresses =E2=80=9Cofficer = authority=E2=80=9D.
		Educate industry re:=20 authorities	CSEB discusses = authority/responsibility=20 of officers with industry on an ongoing = basis.
	Civil Liability	Not allowing officers to = enforce all=20 driver/vehicle violations assumes Ministry liability (i.e. = moving=20 violations).	Enforcement of moving = violations is not=20 part of MTO=E2=80=99s core business responsibilities. Not = enforcing all=20 offences under the legislation does not increase officer = exposure to=20 liability.
	Civil Liability	Officers missing other = offences (moving=20 violations)	The enforcement of moving = violations is=20 a core business of police agencies, not = M.T.O.
Public accusation of failing = to=20 act	Civil Liability		The fact that Ministry = officers do not=20 enforce all offences does not create a liability issue. = Unless the=20 officer has been negligent, acted improperly or in bad faith = with=20 respect to our public mandate, it is unlikely that the = officer would=20 be personally responsible.
Supervisors must have law = enforcement=20 background & training		Only appoint those who have = successfully=20 completed selection and promotion process which identifies = law=20 enforcement experience, communication, interpersonal and = supervisory=20 skills. Supervisors must complete mandatory = supervisory=20 training in order to be promoted.	The competition process must = continue to=20 determine successful candidates for all positions. Systemic = barriers=20 in competitions will not be permitted. Successful applicants for the = position of=20 Shift Leader that do not have an enforcement background are = required=20 to complete all elements of basic training. If appointed = Area=20 Managers/ Coordinators do not have enforcement backgrounds, = they=20 will be encouraged to attend all basic and program related=20 training.
		MTO should be an active=20 participant/supporter in Crime Stoppers=E2=80=99 to report = negative trucking=20 practices.	Northwest region has used = Crime Stoppers=20 to promote how to access enforcement. MTO previously = initiated the=20 1-800-Trucker=E2=80=99s Hot Line and the C.A.A. offered the = snitch line.=20 Neither of these programs was successful.=20 The public will be encouraged = to contact=20 MTO offices to access enforcement.
Multiple stops impacts driver=20 attitude	Physical		The program recognizes that = vehicles can=20 be stopped multiple times in one day. If the vehicle and/or = driver=20 documents have been inspected, the driver will have a copy = of the=20 inspection results. If the vehicle is stopped again in the = same day,=20 these results can be presented to the officer. Depending on = miles=20 travelled, vehicle condition and/or other numerous factors, = the=20 officer will decide what action to take. The program fully = supports=20 the officer=E2=80=99s discretion in making these types of=20 decisions.
Law enforcement requires a = specific type=20 of individual.	Physical = &=20 Civil	MTO engage in best-practice = hiring=20 process which ensures only qualified persons are offered or=20 maintained as employees.	The hiring process was = overhauled very=20 recently and is found to be very effective.
Officer=E2=80=99s Physical = Condition		Apply the same physical = standards as=20 applied by the police. All trainers should meet/exceed=20 standards.	The program supports in = principle, the=20 inclusion of physical testing standards in the existing = recruitment=20 practices.=20 CSEB will consult with the = Employee=20 Relations Office re: the feasibility of implementing minimum = fitness=20 standards. Frequency and duration of current health claims = are to be=20 determined in the review.
Enforcement action resulting = in job loss=20 or economic hardship	Civil Liability		Legal Branch has confirmed = that officers=20 who act within the course of their duty in a diligent manner = in good=20 faith are not exposed to personal liability. =
Zero Tolerance =E2=80=93 not = enforced the same=20 by the police increases for confrontation	Physical/ = Psychological		MTO has no control over the = enforcement=20 actions of police officers.=20 The Ministry supports the = appropriate and=20 responsible use of discretion by our officers and will = communicate=20 this to all staff.
Enforcement Procedures Manual = does not=20 reflect current enforcement practices and does not support=20 Minister=E2=80=99s directives.		MTO write a procedural manual = with an=20 updating process supporting changing needs and using = performance=20 objectives and standards.=20 = Direct/support appropriate = enforcement=20 procedures to maximize use of issued equipment. =	The Enforcement Procedures = Guide is=20 written to government standards and when operational changes = occur,=20 the E.P.G. is updated. All officers are compelled to follow = current=20 procedures. The Carrier Enforcement = Program Office=20 will review the Enforcement Procedures Guide and Bulletins = to ensure=20 consistency. There is potential for = automation to=20 expedite updates upon expansion of the LAN Network. = The Manual will be reviewed = to ensure=20 emphasis on safety equipment.
Inconsistent enforcement = application =E2=80=93=20 Impound locations vs non Impound locations	Psychological	Expand CVIP program across = province to=20 promote consistent enforcement	The Ministry is providing a = program=20 evaluation to the government in 1999, including the = potential for=20 expansion.
		MTO to provide more inspection = sites and=20 expand towing and impound services.	The program supports the need = for proper=20 inspection sites to maximize the effectiveness of mobile=20 inspections. Additional sites will be evaluated in = conjunction with=20 the Carrier Facilities Capital Plan.
Prosecutorial = Support	Psychological	MTO to prosecute threats=20 against:
		Officers =	Such threats constitute = criminal conduct=20 which are subject to prosecution by the Crown = attorney.=20 The Ministry has and will = continue to=20 support its officers by assisting in having threats = investigated and=20 prosecutions conducted where appropriate by the Crown=20 Attorney.
		Family members =	MTO strongly supports = prosecution of=20 threats against family members. Charges should be referred = to=20 police.

Organizational deployment = impacts=20 officer functionality		Develop/implement target = selection=20 criteria for vehicles/operators	Officers will continue to = ensure that=20 known non-compliant operators are targeted for = inspection.=20 The Carrier Enforcement = Program Office=20 will provide Area Managers/ Coordinators with reports = identifying=20 non-compliant operators on a regular = basis.
		Adopt a strategic deployment = approach to=20 providing law enforcement services. Review/determine best method = of providing=20 commercial vehicle enforcement:
		Seconding TEOs to = OPP	.
		Create autonomous agency with = Sol=20 Gen
		Transfer staff to OPP = =E2=80=93 Commercial=20 Transport Division
Organizational deployment = impacts=20 Contd		Status Quo
		Implement MTO Action Plan re: = Risk=20 Mitigation only	The program supports this = option. CSEB=20 will develop and execute Action Plan and continue to = promote/solicit=20 staff suggestions for improvement.
Inappropriate driver = behaviour		MTO to market (during = presentations)=20 position on =E2=80=98officer abuse not = tolerated=E2=80=99	MTO agrees that officer abuse = will not=20 be tolerated and it will take immediate action in response = to abuse.=20
	Physical=20 Psychological	Suspend drivers with abusive=20 /threatening behaviour and place on probation. Deny issuance = of=20 licence. Make applicants declare.	Director to correspond with = Director, L=20 & C Branch requesting a review of this = item.
		Criminal Code convictions = should be=20 recorded on CVOR	The program agrees and has = forwarded=20 this issue to the Carrier Sanctions and Investigation Office = for=20 review
		Prosecutorial Support = =E2=80=93 driver behaviour=20 not tolerated	The program agrees and charges = will be=20 laid. The Director will communicate with Solicitor General = &=20 Correctional Services/Attorney General = /public.
No response to radio = contacts	Physical=20 Psychological	Establish dedicated 24-hour = dispatch=20 system staffed with qualified personnel	MTO is in the process of = negotiating an=20 agreement with the OPP to provide a secure 24-hour dispatch = service=20 for MTO enforcement staff.
			In October 1998, MTO and the = OPP piloted=20 a shared communication system (two-way radio system). This = system=20 provides a 24-hour dispatch service with qualified=20 personnel.
Fear of unknown & risks = associated=20 with vehicle/driver contact	Physical Psychological	Negotiate/authorize immediate = access to=20 ALERT system (OMPAC)	The existing OPP system = provides=20 information regarding all of these
		Provide direct access to CPIC, = D.L., VRS=20 & CVOR	Categories with the exception = of CVOR=20 which is currently being reviewed for release to the O.P.P.=20
Irate drivers can access = surveillance=20 camera system, damage & take tapes. Officers are not = trained to=20 maintain the system	Physical	Place video sound recording = equipment to=20 monitor inside TIS, on runways & in vehicles	Video cameras are considered = appropriate=20 for monitoring activities within an inspection station. = However=20 outside where there are multiple vehicles with their engines = running, the noise level may be such that sound-recording = equipment=20 will not be as practical.
			The O.H.&S. Office will = assist by=20 providing sound level testing. CSEB will also research other = alternatives with manufacturers.
			Guidelines will be developed = for=20 existing equipment and training will be provided for Shift = Leaders=20 (at the 24 X 7 sites). In the interim, radios will be used = outside=20 the TIS. The remaining TIS=E2=80=99 = will be reviewed for=20 similar retrofitting.
		Ensure tape system & tapes = are=20 stored/maintained in a secure area.	MTO agrees that the tape = system and=20 tapes must be out of the site of drivers and secured. = Direction will=20 be issued re: maintenance and storage
Irate drivers = Contd	Physical	Require supervisors to = regularly review=20 tapes involving confrontations/routines for performance=20 evaluation.	Area Managers/Coordinators = will include=20 a review of the tapes as part of debriefing process. = Officers will=20 require written direction regarding the tape machine. =
Clarify relationship with = OPP	Physical=20 Psychological l	Clarify with OPP how long it = will take=20 police to respond in a given situation.	With the implementation of the = Commercial Vehicle Impound Program, 20 OPP officers were = dedicated=20 to support the 24 X 7 TIS operations by enforcing by-pass = routes and=20 responding to officer requests for assistance. All officers have been = instructed to=20 insist that the dispatcher of the OPP Communication system = provide=20 an estimated time for response.
			Further details will follow = pending=20 province-wide implementation of the OPP Communication=20 system.
			Where OPP has no jurisdiction, = the=20 regions will be encouraged to develop similar protocols with = regional/municipal police
		Provide TEOs with clear = understanding of=20 how to obtain assistance & how to manage situation in=20 interim	CSEB to re-communicate = protocol and=20 ensure all officers are aware of the proper procedures to = follow to=20 obtain police assistance. Shared dispatch service includes = OPP=20 officer dispatch protocol when officers need=20 assistance.
		Identify all available = resources for the=20 TEO & how to access resources	CSEB to re-communicate = protocol and=20 ensure EPG reflects direction.
Officers must utilize their=20 training/equipment at all times		Design/support progressive = performance=20 evaluation system. Terminate those that fail to meet = stds.	Area Managers/Coordinators = will enforce=20 safety requirements on a regular basis. Conformance will be = a=20 component of officer performance = evaluation.
Getting numbers leads to = confrontations=20 (i.e. Quota system)		Quota System should be = adjusted to=20 reflect geographical area, season, etc. using averaging = system and=20 that performance objectives be set in consultation with=20 officers.	Targets are managed in context = of=20 Business Performance Evaluation Plans.
Other = recommendations		Form a working group with MNR, = Canada=20 Customs to study the need/ requirements for additional = safety=20 tools.	MTO will continue to research = what types=20 of tools are utilized by other enforcement agencies and = their=20 potential to enhance MTO=E2=80=99s = enforcement.
		Research what kind of = enforcement=20 posture should be taken and implement strategies to target = constant=20 violators	CSEB agrees that resources = should focus=20 on non-compliant operators. Information will continue to be = provided=20 to Area Managers/ Coordinators.
		Engage in joint forces = operations=20 approach with OPP, Canada Customs, Municipal/Regional, CN/CP = police=20 & RCMP within a geographic area.	MTO has had many successful = joint=20 enforcement efforts with various police forces and other = ministries=20 for many years. These joint operations are encouraged and = highly=20 valued.
		Provide legislative supported = training=20 & certification for owner/operators to service/certify = vehicle=20 aspects	MTO has implemented Wheel = installation=20 and Air Brake Adjustment certification = programs.
			Pending legislation re: = Vehicle Defect=20 Repair Verification will require operators to prove that = defects=20 have been repaired.
Officers working=20 alone	Physical	Strategic deployment of staff = and=20 mandatory two-unit patrols	Two-person patrols are = preferred.=20 Officers will be equipped with adequate OPP communication=20 system.=20 Enforcement protocol and = enforcement=20 procedures will be developed for officers working alone.=20
Auditors performing Facility = audits=20 alone at operator=E2=80=99s residence	Physical	Amend legislation to permit = auditors to=20 require operators to bring documents to MTO.	Auditors will be equipped with = appropriate communication devices and encouraged to use the = OPP=20 dispatch service. There are no documented cases of physical = assault=20 to MTO auditors.
Lack of knowledge re: abusive=20 drivers	Physical Psychological	MTO put a mandatory reporting = system in=20 place to track negative situations. Record all negative contacts = on ALERT=20 system.	All enforcement officers have = clearance=20 to access the CPIC system (by telephone) and to determine = the status=20 of the driver re: criminal record, etc. This information = forewarns=20 the officer as to what type of individual is present. = Through the shared OPP radio = system,=20 access for those officers providing mobile patrol will be = improved=20 dramatically. Officers will make radio contact directly with = OPP=20 dispatch via repeaters rather than making multiple radio and = telephone calls. Officer safety will be enhanced inside and = outside=20 the cruiser.
Lack of knowledge re: abusive = drivers=20 Contd			All officers will be required = to=20 submit Accident/Injury=E2=80=99 reports until = =E2=80=98Incident=E2=80=99 reports=20 are available.
Driver perception that officer = is=20 working alone	Physical	Policy prohibiting officers = from working=20 alone	Regional Managers to = rationalize=20 redeployment of vacant positions. Develop enforcement = protocol and=20 enforcement procedures
Environmental conditions = preclude safe=20 checking of vehicles outdoors.	Physical	No recommendation = provided	MTO provides appropriate = clothing to=20 work in inclement weather. MTO will also research what is = utilized=20 by other jurisdictions to address environmental=20 conditions.
When two vehicles (side by = side) are=20 being inspected, the drivers can hear both officers = providing=20 direction.	Physical		A protocol to support CVSA = inspections=20 will be developed for inclusion in the Enforcement = Procedures=20 Guide.
Commercial traffic speeding = within=20 TIS	Physical	Legislate speed limits and = request OPP=20 to provide random radar enforcement	The program will solicit = police support=20 to enforce speeding at all inspection = stations.
		Utilize speed bumps, signage, = concrete=20 barriers and conduct site analysis of = TIS=E2=80=99	The program agrees and will = ensure that=20 speed limit signs should be properly posted at all = inspection=20 sites.=20 Although the use of speed = bumps impedes=20 snow removal, the recommendation for use can be evaluated = for=20 inclusion into the contract tendering process. All Managers/Coordinators are = to ensure=20 speed limit signs are posted and conspicuous and that active = police=20 enforcement is solicited.
Operation of Patrol = Vehicles	Physical	Training in defensive=20 driving(pursuit/stop/approach)	Some regions have adopted the = =E2=80=98Follow=20 Me=E2=80=99 sign (placed in the rear window of the cruisers) = to lead=20 vehicles to an appropriate stop.
			Expansion of their use may be = considered=20 pending availability of funds. The program supports all = officers=20 receiving training re: defensive = driving.
			CSEB will reiterate policy on=20 apprehension/speeding and pursue trainers and facilities for = delivery of defensive driving training.
Existing MTO radio system = shared with=20 all other road workers	Psychological	No dedicated communication = system=20 Delays in obtaining=20 information	The program agrees that = officers must=20 have access to timely emergency response. This issue will be = resolved with implementation of the new OPP communication=20 system.
The lack of self-defence tools = is=20 unacceptable	Physical	Issue protective = vests	Further review is required to = validate=20 the need for issuance.
		Issue hand cuffs, pepper spray = &=20 batons	These tools are considered = aggressive=20 rather than defensive and provide opportunities for use = against our=20 officers.
Lack of self-defence tools=20 Contd		Prepare policy to support = tools &=20 training to meet/exceed police std. Failure to meet = certification=20 declares officer not suitable to continue as TEO	CSEB will continue to monitor=20 application of tools by other enforcement agencies. If and when a decision is = made to issue=20 vests, policies/procedures will be developed. =
	Physical		CSEB will continue to support = and=20 consider suggestions from officers. At the present time, it = is=20 believed that the best equipment is provided. Much of the = existing=20 equipment was provided as a result of officers=E2=80=99=20 suggestions.
Equipment not appropriate for = inspection=20 process:=20 Bump caps won=E2=80=99t stay = on and safety=20 glasses and panic alarms are not always = worn.	Physical	Provide a helmet that will = stay=20 on. Ensure safety glasses and = panic alarms=20 are worn at all times during the inspection=20 process. Investigate other types for = wearer=20 suitability.	Safety items are critical to = ensuring=20 officer safety.=20 There are several devices = available and=20 provided that will ensure bump caps stay on, i.e. ratchets = and=20 breakaway straps. CSEB to ensure = Coordinators/Area Managers=20 are aware of these devices and of their obligation to ensure = all=20 safety equipment is worn and enforced accordingly. = The existing alarm is = considered=20 adequate. Enforcement to ensure all safety equipment is worn = will be=20 mandatory. Non-compliance with health = and safety=20 requirements will result in disciplinary = action.
Video equipment does not have = sound=20 capability to record events.	Physical Psychological	Equip each officer with body=20 microphone.	Existing equipment is adequate = provided=20 all safety devices are worn. CSEB will research the = availability and=20 feasibility of body microphones.
		Enforce wearing of = alarms	Alarms must be worn to ensure = officer=20 safety. Policy direction will be issued re: mandatory = enforcement=20 and disciplinary action by Area Managers/Coordinators when=20 non-compliance with safety requirements is = evident.
Radios are not worn = consistently, no=20 training provided & no one at receiving end.	Physical	Provide training on how to = wear &=20 use.	Amendments to the E.P. Guide = will=20 illustrate how/where to wear this safety item. Strict = adherence to=20 safety requirements will be required.
		Establish dispatch = centre	The OPP dispatch service is = available to=20 all MTO officers.
Need for structured coach = officer system=20 for field training	Psychological	Develop selection process, = prepare=20 policy & support a coach officer system for field=20 training.	CSEB supports and has had in = place coach=20 officer system for many years. . As new recruits are = currently=20 hired, a seasoned officer is selected to work with the new = recruit=20 utilizing the existing Trainer and Trainee On-the-Job = Training=20 Manuals.=20 CSEB will develop the = selection criteria=20 and identify ongoing training requirements to support coach=20 officers.
New employees require close = supervision=20 to learn best practices to complete assignments	Psychological	Develop performance evaluation = system=20 for coach officers to track employee=E2=80=99s = performance against=20 standards.	Both parties (trainee & = coach) will=20 expand the On-the-Job training Manuals to include timelines = for=20 completion of subjects and sign-off.
New employees require close = supervision=20 to learn best practices to complete assignments = Contd			Time management studies have = established=20 standard times for various types of inspections. These = standards=20 have been in place for many years. Productivity is currently = being=20 monitored on an individual, district/area, regional and = provincial=20 basis.=20 MTO supports the inspection = targets=20 established for Business Performance Evaluation Plans. All = officers=20 have been given an opportunity to identify barriers to = achievement.=20 Geography, special assignments, etc are legitimate factors = and are=20 considered.
		Provincial Trainer & = Regional=20 trainers must consistently meet/exceed stds.	The same B.P.E.P. targets = apply to=20 trainers.
Training		MTO to provide mandatory = training and=20 certification and annual re-certification in use of = self-defence=20 tools.=20 Write policy to support = issue, training=20 and use of self defence tools including Use of Force. = Provide mandatory training in = unarmed=20 self-defence tactics. Unsuccessful completion of = certification=20 and re-certification declares person not suitable to = continue as an=20 officer. MTO to provide Situation = Diffusion=20 Management training.	Self- defence tools will not = be=20 provided. Therefore no further action=20 required. Program is proceeding with = immediate=20 implementation of self-defence training CSEB will develop Ministry = position in=20 conjunction with advice from Employee Relations = Office Situation Diffusion = Management training=20 will be reviewed in context with Verbal = Judo.
		Hold restricted competition = for=20 =E2=80=98Provincial Trainer=E2=80=99 position.	Staffing and organizational = structure=20 are the responsibility of program = management.
Training Contd		Mandate all training be = coordinated by=20 =E2=80=98Provincial Training Coordinator.	Basic Training is and will = continue to=20 be co-ordinated centrally.=20 Annual refresher training = will continue=20 to be coordinated by the districts. The program will provide = refresher training packages/exams/score = templates.
			CSEB to monitor and ensure = delivery and=20 compliance with provincial standards.
		Identify officers with = excellent=20 communication skills & positive attributes to be a = Regional=20 Trainer.	The selection criteria has = already been=20 developed. Area managers, line managers, Coordinators and = CSEB are=20 responsible for ensuring nominated candidates meet the=20 criteria.
		Design training packages for = Basic,=20 Advanced & In-Service training of all officer = levels.	Basic training packages = already exist.=20 In-service training programs = which are=20 integral to overall officer development will be=20 developed.
		Develop training in Laws of = Evidence,=20 courtroom presentation & notebook use.	A comprehensive training = curriculum=20 already exists with the exception of notebook use.=20 CSEB will pursue various = training=20 opportunities in the use of notes.
		Encourage/support staff ideas = re:=20 training	Ensure all staff are = encouraged to=20 forward their recommendations through their Regional CIT = member or=20 Area Manager/Enforcement Coordinator.
Training Contd			CSEB plans to staff Carrier = Enforcement=20 Program Office to champion enforcement services. Our officer=E2=80=99s = historical success at the=20 International Inspector=E2=80=99s Competition level speaks = to the excellence=20 of our current training program.
	Physical	Ensure staff utilizes = training/equipment=20 at all times. Sanction those that don=E2=80=99t.	The program agrees that = utilization of=20 training and equipment are critical to officer safety. = Non-adherence=20 to safety requirements will result in disciplinary=20 action.
		Support managers/supervisors = when they=20 enforce sanctions	Managers/supervisors have the = program=E2=80=99s=20 full support re: enforcement actions. Common principles for = administration of=20 Business Performance Evaluation Plans are being = developed.=20
		Educate industry in=20 requirements	There are ongoing efforts to = ensure=20 Industry is aware of their legislated/regulatory = requirements and=20 obligation to comply. As each new program is introduced, = there is an=20 education enforcement period in addition to an extensive = program=20 communication.
Training Contd		Officers delivering = presentations must=20 be trained, professional and equipped with instructional = training,=20 approved teaching packages from central library	Officers selected to deliver=20 presentations should be those that have received formal=20 Instructional Technique training. Lesson plans for all = enforcement=20 related subjects are available in the Branch training = library that=20 can be customized for public or industry = presentations.
		Assessments provided by=20 Coordinator	Enforcement Coordinators/Area = Managers=20 should periodically attend and critique officers delivering=20 presentations.
Lack of self-defence = tools		Provide training in Verbal=20 Judo	Newly hired enforcement = officers are=20 provided with three days of Non-Violent Conflict Resolution = training=20 which teaches officers how to: confront people to minimize=20 defensiveness and hostility, control their own emotions, = prevent=20 conflicts from escalating and promote open communications. = CSEB will=20 compare course contents of Verbal Judo to contents of=20 N.V.C.R.=20 The frequency of refresher = training needs=20 to be determined before it will be offered to all officers.=20
Abuse/assault by = drivers	Physical=20 Psychological	Develop mandatory = =E2=80=98Operational=20 Enforcement Management=E2=80=99 training for supervisors = with performance=20 standards competency testing and be supplied with written = policy.=20	Shift Leaders/Enforcement=20 Coordinators/Area Managers attend basic training, CVOR = interview and=20 sanctioning, O/O permit and facility audit = training.
Abuse/assault by drivers = Contd		Develop =E2=80=98Officer = Violator Contact=E2=80=99=20 training	The program supports = implementation of a=20 system to track incidents. CSEB will define, develop and = implement=20 mandatory =E2=80=98Officer Incident=E2=80=99 reporting = process and provide training.=20 Statistics will be reviewed to determine if any action is = required.=20
		Develop communication system = between=20 management/officers (e-mail). Provide computer training for=20 inquiries, messages & reporting	The program supports effective = communications between officer and supervisor and Head = Office staff.=20 Work is already in progress to provide Shift Leaders with = e-mail=20 capabilities at 24X7 TIS. Facility auditors have laptops = with e-mail=20 capability.
Lack of confidence. Officers = are=20 Intimidated by drivers	Psychological	Verbal Judo and ongoing = refresher=20 training, at point of hiring, and in-service	New officers are provided with = Non-Violent Conflict Resolution training.=20 C.V.S.A. refresher training = is conducted=20 on an annual basis for all officers. Refresher training re: all = other subjects=20 will be provided to all officers when appropriate frequency = has been=20 determined.
Lack of appropriate training=20 supervision/failure to acknowledge situations and provide=20 assistance	Physical	Train all = enforcement/management staff=20 re: confrontations	CSEB will review police = confrontation=20 avoidance system for suitability. Shift Leaders, Enforcement = Coordinators and Area Managers will be provided with = training.=20
Lack of training affects = ability to make=20 appropriate decisions	Physical		The current recruitment = process=20 challenges applicants=E2=80=99 decision-making = skills.
Lack of training = Contd		Re-certification for=20 competency	CSEB has implemented annual = competency=20 testing for CVSA inspections. An 80% provincial standard = applies.=20 The feasibility of expanding competency testing to all other = subjects will be reviewed with the Employee Relations=20 Office.
		Need for mentoring = process	The program supports the use = of coach=20 officers as mentors to share their expertise. Training will = be=20 provided for coach officers.
Auditors working = alone	Physical=20 Psychological	Develop policy/training = criteria to=20 support completion of audits Provide situational diffusion = management=20 training.	Policy already exists. New = auditors are=20 teamed with a seasoned officer for on-the job training prior = to=20 receiving their formal classroom training. Lesson plans will be = developed to support=20 classroom exercises.
Other = recommendations		Conduct training needs = analysis for all=20 TEOs	The program has considered all = aspects=20 of an officer=E2=80=99s duties in the development of our = training=20 curriculum. The historical success of = Ontario=E2=80=99s=20 officers at the International Inspector=E2=80=99s = Competition is an=20 excellent reflection on our training program. This = competition=20 incorporates all critical requirements of an = officer=E2=80=99s=20 job. The additional = recommendations approved=20 in this report will expand our training programs and promote = excellence.
		Engage services of OPC to = provide=20 training	Police training facilities = will be=20 considered for future training exercises. Availability, cost = and=20 curriculum may determine the final=20 = location.

Issues/Risks=20 Identified by Consultant

Type of=20 Risk

Status

Physical = &=20 Civil

Issues/Risks=20 Identified
by Consultant